Support
Real people at the Downtown Store and our fulfillment center answer these. The person who replies already sees your order, your exchange and your tracking, so you only explain things once.
Your conversation about order AP-10482
Maya Today, 10:51 am
Can the Weekender ship together with my exchange fleece?
Alder & Pine (Jo) Today, 11:04 am
Yes. Your exchange fleece (size M) is being prepared now. If it’s packed by 2 pm it goes in the same box as the Weekender; if not, they ship in two boxes at no extra charge. Either way you’ll get one text with both tracking links.
Look up an order
Talk to a person
- Downtown Store (828) 555-0142 · Mon–Sat 9 am – 7 pm
- North Store (828) 555-0177 · Mon–Sat 10 am – 8 pm
- Text an order number (828) 555-0100
Common questions
Where is my order?
Track it from your order page, or text your order number to (828) 555-0100.
Start a return or exchange
Most unused gear is free to return for 60 days, at any store or by mail.
Sizing and fit help
Message our fitting team. Include your height and the sizes you wear in other brands.
Product care and repairs
Stoves, packs, and boots can be repaired at either store. We’ll tell you what’s worth fixing.