Order timeline
Order placed(done)
Online store, ground shipping
CustomerToday 11:58 am
Payment captured(done)
Handled by the external payment provider
Payments
Inventory allocatedNow(current)
Waiting to be allocated and released
SystemNow · 42m
Picked(upcoming)
2 items
Fulfillment
Packed(upcoming)
Packing slip, care card, returns instructions
Fulfillment
Label purchased, shipped(upcoming)
Ground · 1 package
Shipping tool
Delivered(upcoming)
Carrier delivery scan
Carrier
Items · 2
| Product | SKU | Qty | Price | Allocated from |
|---|---|---|---|---|
Canvas WeekenderForest · One Size | AP-BAG-014-FST | 1 | $128 | Fulfillment Center12 on hand |
Cove Creek FleeceOat Heather · L | AP-FL-4120 | 1 | $89 | Fulfillment Center17 on hand |
- Subtotal
- $217.00
- Shipping
- Free
- Tax
- $15.19
- Total
- $232.19
Refunds and returns
- Request from the customer's account or at either store counter, picking lines from this order.
- Receive and inspect: condition and disposition are recorded on the return (Returns).
- Refund and restock post back here: payment status changes and stock returns to the line's location.
Returns open once the order is shipped or collected.
Internal notes
No notes yet.
Prototype: notes stay in this browser tab
Same record everywhere
- Customer account: order pageThe customer sees this status and tracking, in plain words, the moment it changes here.
- Customer service viewReps see this order next to the customer's cases; no second lookup.
- Fulfillment boardCard in Paid, with the same exception flag.
- Inventory2 lines reserved at Fulfillment Center; availability on the storefront already reflects it.
- ReportingCounted in channel sales and in order-to-ship time once shipped.
- Accounting and messagingSale and refund go to accounting nightly; shipped and ready texts fire from this record.
Customer
- Name
- Mateo Ruiz
- Account
- Profile not in this sample
Payment
- Status
- Paid
- Detail
- Authorized and captured through the external payment provider. No card data is stored by Alder & Pine.
- Total
- $232.19
Shipment and tracking
- Method
- Ship · Ground
- Inventory
- Fulfillment Center
- Label
- Not yet purchased
Customer messages sent
- EmailYour order is confirmed11:58 am

