Order timeline
Order placed(done)
Online store, ground shipping
CustomerToday 10:30 am
Payment captured(done)
Handled by the external payment provider
Payments
Inventory allocated(done)
2 lines reserved at the Fulfillment Center
System
Picked(done)
2 items
Fulfillment
Packed(done)
Packing slip, care card, returns instructions
Fulfillment
Label purchased, shippedNow(current)
Packed; label created, waiting on carrier pickup
Shipping toolNow · 2h 10m
Delivered(upcoming)
Carrier delivery scan
Carrier
Items · 2
| Product | SKU | Qty | Price | Allocated from |
|---|---|---|---|---|
| Cedar Gap 16 oz Insulated Food JarOat · 16 oz | NF-FJ-0970 | 1 | $38 | Fulfillment Center36 on hand |
| Hollow Fork Enamel Camp MugCream / Forest rim · 16 oz | AP-MG-7005 | 1 | $18 | Fulfillment Center180 on hand |
- Subtotal
- $56.00
- Shipping
- $7.95
- Tax
- $3.92
- Total
- $67.87
Refunds and returns
- Request from the customer's account or at either store counter, picking lines from this order.
- Receive and inspect: condition and disposition are recorded on the return (Returns).
- Refund and restock post back here: payment status changes and stock returns to the line's location.
Returns open once the order is shipped or collected.
Internal notes
No notes yet.
Prototype: notes stay in this browser tab
Same record everywhere
- Customer account: order pageThe customer sees this status and tracking, in plain words, the moment it changes here.
- Customer service viewReps see this order next to the customer's cases; no second lookup.
- Fulfillment boardCard in Packed, with the same exception flag.
- Inventory2 lines reserved at Fulfillment Center; availability on the storefront already reflects it.
- ReportingCounted in channel sales and in order-to-ship time once shipped.
- Accounting and messagingSale and refund go to accounting nightly; shipped and ready texts fire from this record.
Customer
- Name
- Carl Dunn
- Account
- Profile not in this sample
Payment
- Status
- Paid
- Detail
- Authorized and captured through the external payment provider. No card data is stored by Alder & Pine.
- Total
- $67.87
Shipment and tracking
- Method
- Ship · Ground
- Inventory
- Fulfillment Center
- Carrier
- UPS Ground
- Tracking
- 1Z 7A4 481 03 1081 0481
Customer messages sent
- EmailYour order is confirmed10:30 am
- TextPacked and labeled: ships todayOn label purchase