Order timeline
Order placed(done)
Online store, ground shipping
CustomerWed Sep 30, 1:10 pm
Payment captured(done)
Handled by the external payment provider
Payments
Inventory allocated(done)
2 lines reserved at the Fulfillment Center
System
Picked(done)
3 items
Fulfillment
Packed(done)
Packing slip, care card, returns instructions
Fulfillment
Label purchased, shipped(done)
Ground · 1 package
Shipping tool
DeliveredNow(current)
In transit with the carrier
CarrierNow · In transit
Items · 3
| Product | SKU | Qty | Price | Allocated from |
|---|---|---|---|---|
Gap Trail ShortsMoss · 34 | AP-SH-4330 | 2 | $128 | Fulfillment Center22 on hand |
Fernbrook Sun HoodySky · L | FB-SH-4410 | 1 | $58 | Fulfillment Center16 on hand |
- Subtotal
- $186.00
- Shipping
- Free
- Tax
- $13.02
- Total
- $199.02
Refunds and returns
- Request from the customer's account or at either store counter, picking lines from this order.
- Receive and inspect: condition and disposition are recorded on the return (Returns).
- Refund and restock post back here: payment status changes and stock returns to the line's location.
Internal notes
No notes yet.
Prototype: notes stay in this browser tab
Same record everywhere
- Customer account: order pageThe customer sees this status and tracking, in plain words, the moment it changes here.
- Customer service viewReps see this order next to the customer's cases; no second lookup.
- Fulfillment boardCard in Shipped, with the same exception flag.
- Inventory2 lines reserved at Fulfillment Center; availability on the storefront already reflects it.
- ReportingCounted in channel sales and in order-to-ship time once shipped.
- Accounting and messagingSale and refund go to accounting nightly; shipped and ready texts fire from this record.
Customer
- Name
- Victor Santos
- Account
- Profile not in this sample
Payment
- Status
- Paid
- Detail
- Authorized and captured through the external payment provider. No card data is stored by Alder & Pine.
- Total
- $199.02
Shipment and tracking
- Method
- Ship · Ground
- Inventory
- Fulfillment Center
- Carrier
- UPS Ground
- Tracking
- 1Z 7A4 433 03 1033 0433
Customer messages sent
- EmailYour order is confirmedWed Sep 30, 1:10 pm
- TextYour order shipped: track it hereOn label purchase

