New patients

Starting care should feel clear.

Here is how getting started works at Laurelwell, from your first question to your first visit.

The journey

Five steps, in plain language.

Tell us what you need
Use Find Care or Request Care. Say what is going on in your own words. You do not need to know which department to choose.
Find care
We'll help find the right starting point
A Laurelwell team member looks at your request and suggests where to begin, which might be primary care, counseling, or help with something practical.
Request care
Prepare for your visit
Gather what you can, write down your questions, and tell us about any language, transportation, or accessibility needs.
Preparing for your visit
Meet your care team
Your first visit is a conversation. Your care team member learns what matters to you and explains what they recommend.
Meet the care team
Know what happens next
Before you leave, you will know your next step, who is responsible for it, and how to reach the team.
After your visit

What to bring

Nothing on this list should keep you from asking for help. If you are missing something, tell us.

Photo identification, if availableIt helps us confirm who you are. If you do not have one, tell us. It should not stop you from getting help.
A current medication listInclude prescriptions, over-the-counter medicines, and supplements.
Relevant health informationRecent test results, records from other providers, or notes about symptoms.
Questions you'd like to discussWrite them down before you arrive. It is easy to forget once you are in the room.
Insurance information, if applicableBring your card if you have one. Ask us if you are not sure what to bring.

Support